Privacy Policy

INTRODUCTION

This is an online privacy policy (“Privacy Policy”) for the website www.petcartel.com (“Website”) served by SHERIS INDIA PRIVATE LIMITED (hereinafter referred to as “PET CARTEL/ We/ Our/Us”), a company incorporated under the Companies Act, 2013, having its Registered Office at No-71/49, Ground Floor, 7th Cross Wilson Garden, Bangalore, Karnataka 560027, India.
PET CARTEL aims at safe-guarding the confidentiality of our customers and website visitors (“User/You/Your/Yours”) and we recognize the importance of secure transactions and information privacy. The Policy hereby governs the privacy of personal information i.e. any information that identifies or can be used to identify, contact or locate the person to whom such information pertains (“Personal Information”). This Privacy Policy describes how Sheris India Private Limited and its affiliates collect, use, share, protect or otherwise process your personal information through the website www.petcartel.com.
By visiting this website, providing your information or availing any product/service offered on the website, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

1. CONSENT

The User visiting website does so at their own discretion and agrees to give their informed consent prior registering with us. Your personal details (name, location, e-mail address, debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our website.

2. USE OF PERSONAL INFORMATION

The way PET CARTEL collects, receives, possess, stores, deals, handle and protects the User’s Personal Information is detailed within this Policy. We use personal information to provide the services you request. We use your personal information to process transactions; provide you with the website and the services; solicit your feedback; inform you about our products, services, upcoming events, and special promotions; provide customer support; troubleshoot issues with and improve the operation of our website and services and as otherwise described to you at the time of collection of information. PET CARTEL takes proactive approach to ensure that the necessary steps are taken to protect the privacy of its User throughout their experience on PET CARTEL. We hereby declare that your details will not be disclosed to any third party unless it is required to provide a service to you.

3. COOKIES

We use data collection devices such as "cookies" on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We use cookies and other similar technologies (such as pixel tags and clear gifs) to store certain types of information each time you visit any page on our website. This enables us to create a user-friendly experience and determine what portions of this website are most appropriate for your needs. You may choose to decline cookies, but this would disable the scope of experiencing the entire feature of the website.

4. CONFIDENTIALITY

The User agrees to give their expressed consent prior to their registration on PET CARTEL. The Users are solely responsible for maintaining the confidentiality of the password of their registered account and for all other sensitive information provided by them on PET CARTEL. The Users are permitted to review the information provided on PET CARTEL and shall be able to seek correction, amendments, or deletion of their Personal Information where it is inaccurate.

5. PAYMENT SAFETY

PET CARTEL ensures in taking every possible precaution in protecting its User’s Personal Information. When the User enter sensitive personal data such as Bank account details, credit card or debit card details or any other payment instrument details for registration is shared on PET CARTEL, the said information gets encrypted and is protected with a trusted encryption software on PET CARTEL. However, the User shall be solely responsible for providing their credit cards, debit cards and/or such other forms of instruments or documents for making such transactions. PET CARTEL takes no responsibility or liability for an improper use of any information relating to the usage of credit cards/debit cards.

6. SHARING OF INFORMATION

We may disclose personal and sensitive personal information to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

7. THIRD PARTY LINKS

You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the ‘Privacy Policies’ and ‘Terms & Conditions’ of these web sites. Please read their policies carefully before sharing any of your details.

8. MODIFICATIONS

PET CARTEL endeavours to improve and modify its Services including the Privacy Policy from time to time. All such changes, modifications, adjustments, amendments and alterations shall be duly notified by PET CARTEL however, it is the responsibility of the User to keep themselves updated regarding such modifications. Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. Therefore, PET CARTEL in no case shall be held liable for not updating the User on timely basis. It is the responsibility of the User to keep a regular check on any notifications/update on PET CARTEL and to keep themselves informed regarding such modifications which shall be displayed on the Website.

9. PRIVACY RELATED INQUIRIES AND COMPLAINTS

PET CARTEL fully complies with all the Indian Laws applicable and takes its User’s privacy concerns seriously. In the event that you have questions about this privacy policy, please contact us at:

• Phone number: - 8867795714
• Email - customersupport@petcartel.com
• Privacy Policy Last Updated: 29th September 2021