Terms & Conditions




This website www.petcartel.com (hereinafter referred to as “website”) is owned and operated by SHERIS INDIA PRIVATE LIMITED (hereinafter referred to as “PET CARTEL/We/Us/Our”), a company incorporated under the Companies Act, 2013 of India, having its registered office at No-71/49, Ground Floor, 7th Cross Wilson Garden Bangalore Karnataka, 560027 India. Please read the terms of use of the website carefully. Your use of this website and the services are governed by the following terms and conditions as applicable including the applicable policies which are incorporated herein by way of reference. By mere use or accessing the website including, but not limited to, visiting or browsing the website, or contributing content or other materials, You (hereinafter referred to as "You/User/Your")" shall be contracting with Sheris India Private Limited, the owner of the Website. These terms and conditions including the policies constitute Your binding obligations with PET CARTEL. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the website following the posting of changes shall mean that You accept and agree to the revisions. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Our Policies including but not limited to Privacy Policy as amended from time to time.


PET CARTEL grants You a limited license to access and make personal use of the website and services. You agree, undertake and confirm that Your use of the Website shall be strictly governed by the following binding principles:

  • You are not allowed to reproduce, modify, distribute, display any portion, publish any content or make any commercial use of any of the information provided in this website.
  • You shall not distribute in any form, any information, or other material that violates, infringes the copyrights, patents, trademarks, trade secrets, logo or other proprietary rights of PET CARTEL.
  • You are not allowed to republish, archive or retain any content on the internet, intranet, extranet, database, archive or compilation. You are not allowed to use any content for commercial use.
  • You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the website, and not to insert any code or product or manipulate the content in any way that affects the user's experience.
  • You are not allowed to use the website in any manner that is illegal or impairs the operation of the website or its availability or usage by others.
  • You further agree not to use any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancel bots, spiders, Trojan horses, other harmful code of properties or any data gathering or extraction method in connection with your use of the website.
  • You are not allowed to make any use of the website for the benefit of another business.
  • You are not allowed to post unsolicited promotional or advertising content.
  • We hereby hold no liability to any sort of damage or harm caused to your software, data or computer device by downloading content from this website
  • Users may not have more than one account. Maintaining more than one account by a user shall amount to fraudulent act on part of the user and attract actions against such users.
  • Additionally, users are prohibited from selling, trading, or otherwise transferring your PETCARTEL account to another party. If you do not qualify, you may not use the Service or the Site.
PET CARTEL owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the PET CARTEL or payments made by your credit/debit card by any third party.


In consideration of Your use of the Site, You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or PETCARTEL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, PETCARTEL has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
If You are a business entity, You represent that You are duly authorised by the business entity to accept these terms and conditions and You have the authority to bind that business entity to these terms and conditions.


PETCARTEL may assign you a password and account for identification, to enable you to access and use certain portions of this website. Each time you use a password or identification, you will be deemed to be authorized to access and use the website in a manner consistent with the terms and conditions of this agreement. You will be solely responsible for all access to and use of this site by anyone using this password and identification whether or not such access to and use of this site (including all obligations, communications and transmissions) is actually authorized by you. PETCARTEL has no obligation to investigate the authorization or source of any such access or use of the website. You are solely responsible for protecting the security and confidentiality of the password and identification assigned and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You shall immediately notify PETCARTEL of any unauthorized use of your password or identification or any other breach or threatened breach of this website's security.
You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the PETCARTEL. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify PETCARTEL immediately of any unauthorized use of your account or any other breach of security. PETCARTEL reserves the right to refuse service, terminate accounts, remove or edit content, and/or cancel orders at its sole discretion, including, without limitation, if PETCARTEL believes that the conduct by the customer violates applicable law or is harmful to website. PET CARTEL allows you access and purchase from the website without a User account and you are not required to create an account in order to purchase any product from the website. However, creating a User account would benefit you and would allow You access to premier deals/offers and cash back offers for future purchases.


While PETCARTEL strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, PETCARTEL may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. PETCARTEL will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration or cancel the order and notify you of such cancellation. The price of all products, delivery charges and any other applicable charges are displayed in Indian Rupees (INR). All prices are current at time of display, but these prices are subject to change without notice.
PETCARTEL has made every effort to display as accurately as possible the colours of our products that appear on the website. Further, PETCARTEL has ensured that the measurements, information and description for products furnished on the site are best calculated and stated to accuracy and true to its dimensions. However, due to the inherent characteristics of certain materials, actual measurements of individual items might vary slightly. As a condition of purchase, the website requires your permission to send you administrative and promotional emails/calls. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. We shall have no responsibility in any manner whatsoever regarding any promotional emails/calls/SMS/MMS sent to you. The offers made in those promotional emails/calls/SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change. The website takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their Users for the quality, safety, usability, or other aspect of a product or service that is supplied by a Merchant.


  1. Cancellations by PETCARTEL

    PETCARTEL has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

  2. Cancellations by You

    In case of requests for order cancellations, PETCARTEL reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.
    We will not be able to cancel orders that have already been processed.
    PETCARTEL has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by PETCARTEL and accept PETCARTEL decision regarding the cancellation


You have the option to avail return/refund in the event that the delivered goods are damaged or the delivered consumable product is beyond expiry date. However, to initiate the return/refund, you must provide photograph of the product and the relevant good(s) should not have been used.
You are allowed to initiate returns only within 72 (seventy-two) hours of delivery for consumable products and within 7 (seven) days of delivery for accessories/toys / non consumable products respectively. After the expiry of the relevant time period, you shall not be eligible to avail returns/refunds.


There may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information without prior notice (including after you have submitted your order).
In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information, PETCARTEL shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price whether or not the order has been confirmed and your payment has been processed. If you have already been charged for the purchase and your order is cancelled, PETCARTEL shall immediately issue credit in the amount of the charge.


Website is controlled and operated by PETCARTEL. All material on website, including but not limited to images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so.
PETCARTEL grants you a limited license to access and make personal use of the website and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the website uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (PETCARTEL sole discretion) an unreasonable or disproportionately large load on PETCARTEL infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by PETCARTEL to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by PETCARTEL.


This website may contain links to third party websites. Any outside links are provided only as a convenience. Your use of outside links is at your sole risk. Links from the website do not constitute PETCARTEL endorsement of any third party, its website, or its goods or services. PETCARTEL is not responsible for any outside sites, services or other materials linked to or from the website, and disclaims all liability for any injury you may experience by using such materials.


All the materials and products (including but not limited to software) and services, included on or otherwise made available to you through website are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, PET CARTEL does not warrant that: Website will be constantly available, or available at all or the information on Website is complete, true, accurate or non-misleading.
You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through PETCARTEL. If you are dissatisfied with the website, any contents, or any of these terms and conditions, we would like to hear from you. However, your only legal remedy is to stop using the website. PETCARTEL does not warrant your use of the Site.


To the extent permitted by law, PETCARTEL excludes all warranties, representations and guarantees (whether express, implied or statutory), and we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this website or the content on or accessed through it.
This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.
In no event shall PET CARTEL be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from the use or the inability to use the services or products, unauthorized access to or alteration of the user's transmissions or data, breach of condition, representations or warranties by the manufacturer of the products, any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. PET CARTEL shall not be held responsible for non-availability of the PET CARTEL during periodic maintenance operations or any unplanned suspension of access to the PET CARTEL. The User understands and agrees that any material and/or data downloaded at PET CARTEL is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. PET CARTEL shall not be liable for any dispute or disagreement between Users


Please review our Privacy Policy, which also governs your visit to PET CARTEL, to understand our practices. The personal information / data provided to us by you during the course of usage of website will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations.


PETCARTEL reserves the right to recover the cost of goods, collection charges and other expenses that may occur from persons for using the website fraudulently. PETCARTEL reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or omissions in breach of these terms and conditions.


You shall indemnify and hold harmless PET CARTEL, its owner, licensee, affiliates, subsidiaries, group companies (as or if applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.


PET CARTEL controls and operates this website from its Registered Office in Bangalore, Karnataka. These Terms of Use (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of India.
Any dispute arising under or relating to the terms, contents, your use of the website, or products or services purchased using the website or with Pet Cartel shall solely and to the exclusion of all other courts be subject to the jurisdiction of the appropriate Courts situated in Bangalore, India alone. By using the website, you consent to the jurisdiction and venue of Bangalore courts with respect to any such dispute.


Any complaint or concern with regard to the services, access, usage, content, comment or breach of the Terms of Use shall be addressed to PET CARTEL. The complaint shall be registered through a phone call on the number provided below or by sending an email to the respective email ID as provided below. It shall be the endeavour of PET CARTEL to satisfactorily resolve and address the grievances at the earliest.
Phone number: - 8867795714
Email - customersupport@petcartel.com


PETCARTEL reserves the right to terminate the User’s access to PETCARTEL without any cause or notice. This may result in the forfeiture and destruction of all information associated with the User. In such an event, the Terms of Use shall come to an end. However, the Indemnification, Disclaimer, Governing Law/Jurisdiction and Dispute Resolution and Privacy Policy shall survive such termination.


These Terms of Use constitutes the complete agreement and sets forth the entire understanding of you and the PETCARTEL as to the subject matter of this Agreement. If any provision of this Agreement is found by any court of competent jurisdiction to be invalid or unenforceable, the invalidity of such provision shall not affect the other provisions of this Agreement, and all provisions not affected by such invalidity shall remain in full force and effect. The headings contained in this Agreement are for convenience of reference only and shall not affect the meaning and interpretation of this Agreement. By accepting these Terms of Use, the User agrees to have fully read and understood all the terms and conditions set out hereinabove.

Note: The Agreement is published in accordance with the provisions of Section 3 & Section 3-A of the Information Technology Act, 2000 that require an electronic record to be authenticated with an electronic signature and also in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the user agreement for access-or-usage of the intermediary’s computer resource by any person.

Last Updated: 29th September 2021